Contact information

Customer Care

Talk to a
real person.

Choosing between two sizes, or chasing an order that's running late — either way, email us and someone on the ATRANI team reads it and writes back within one business day.

Email us support@tryatrani.com The fastest way to reach us.
Hours Mon – Fri, 9–5 ET Weekends we're closed, but the inbox stays open.
Reply time 1 business day Message us Friday evening, hear back Monday.

Three things that get you a faster answer

Include these and we can usually sort it out in a single reply.

  1. 01

    Your order number

    It's at the top of your confirmation email. Without it we're searching blind.

  2. 02

    The email you checked out with

    If you're writing from a different address, tell us — otherwise we can't match you to the order.

  3. 03

    Photos, if something arrived damaged or looks off

    A photo tells us in two seconds what a paragraph can't. If you received the wrong item, send three shots from three different angles — that's what lets us expedite a replacement.

Quick answers

These four come up the most. If yours is here, you may not need to write at all.

Where's my order?

We dispatch in 1–5 business days. Delivery runs 7–20 business days in the US and 10–25 internationally. Check your tracking any time.

Track your order →

I need to change my order.

Catch us within 12 hours of ordering. That's the window for changes, so email us as soon as you spot it rather than waiting.

Email us now →

Can I return this?

All sales are final. But if we sent the wrong item, or your order never arrived, we replace it free — and you keep the wrong one.

Read the returns policy →

I'm not sure which one to buy.

Ask before you order, not after. Send us the two products you're deciding between and what you need it for, and we'll tell you straight.

Ask us first →Or just write to us
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Do not "fix" it to system-ui here unless you change it in the theme too. */ --atr-font:system_ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue","Noto Sans","Liberation Sans",Arial,sans-serif; font-family:var(--atr-font); color:var(--atr-ink); background:var(--atr-bg); max-width:1200px; margin:0 auto; padding:0 20px 72px; font-size:16px; line-height:1.6; -webkit-font-smoothing:antialiased; box-sizing:border-box; } .atr-contact *, .atr-contact *::before, .atr-contact *::after{box-sizing:border-box;} .atr-contact p{margin:0;} /* NOTE: no `color` here on purpose — component rules below own the colour, and a descendant selector like `.atr-contact h2` would out-specify a class like `.atr-h2--light` and silently break the dark panel. */ .atr-contact h1, .atr-contact h2, .atr-contact h3{margin:0;font-weight:500;letter-spacing:-.02em;line-height:1.25;} .atr-contact ol, .atr-contact ul{margin:0;padding:0;list-style:none;} .atr-contact a{color:inherit;} /* ---------- hero ---------- */ .atr-hero{ background:var(--atr-hero); border-radius:24px; padding:76px 56px 84px; margin:8px 0 28px; } .atr-hero__inner{max-width:640px;} .atr-eyebrow{ display:inline-block; font-size:12px; font-weight:700; letter-spacing:.14em; text-transform:uppercase; color:#FFFEFD; background:#1F2224; padding:7px 15px; border-radius:999px; margin-bottom:24px; } /* Dark ink on the brand gradient rather than white: the store's own hero uses white here, but it drops to ~2:1 contrast over the peach end of the ramp. 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background-size:100% 2px; background-position:0 100%; padding-bottom:2px; transition:background-size .2s ease; } .atr-fact__value--link:hover{background-size:100% 6px;} .atr-fact__note{font-size:14px;color:#7C7C7C;line-height:1.45;} /* ---------- shared block header ---------- */ .atr-block{margin-bottom:80px;} .atr-block__head{max-width:38em;margin-bottom:36px;} .atr-h2{ font-size:clamp(26px,3.2vw,36px); letter-spacing:-.028em; margin-bottom:12px; color:var(--atr-ink-strong); } .atr-h2--light{color:#FFFEFD;} .atr-lede{font-size:17px;color:#6F6F6F;line-height:1.55;} .atr-lede--light{color:rgba(255,255,255,.75);} /* ---------- numbered steps ---------- */ .atr-steps{display:grid;grid-template-columns:repeat(3,1fr);gap:28px;} .atr-step{ display:flex; gap:16px; align-items:flex-start; border-top:2px solid var(--atr-ink-strong); padding-top:20px; } .atr-step__num{ font-size:13px; font-weight:700; letter-spacing:.06em; color:#B4692F; flex:0 0 auto; padding-top:3px; } .atr-step__title{font-size:18px;margin-bottom:7px;color:var(--atr-ink-strong);} .atr-step__body{font-size:15px;color:#6F6F6F;line-height:1.55;} /* ---------- quick answer cards ---------- */ .atr-cards{display:grid;grid-template-columns:repeat(2,1fr);gap:20px;} .atr-card{ border:1px solid var(--atr-line); border-radius:var(--atr-radius); padding:30px 28px; display:flex; flex-direction:column; background:var(--atr-bg); transition:border-color .2s ease, transform .2s ease; } .atr-card:hover{border-color:rgba(72,72,72,.42);transform:translateY(-2px);} .atr-card__title{font-size:19px;margin-bottom:12px;color:var(--atr-ink-strong);} .atr-card__body{font-size:15px;color:#6F6F6F;line-height:1.6;margin-bottom:22px;flex:1 1 auto;} .atr-card__link{ font-size:14px; font-weight:700; letter-spacing:-.01em; text-decoration:none; color:var(--atr-ink-strong); align-self:flex-start; border-bottom:1.5px solid transparent; background-image:var(--atr-accent); background-repeat:no-repeat; background-size:0% 2px; background-position:0 100%; padding-bottom:3px; transition:background-size .22s ease; } .atr-card__link:hover{background-size:100% 2px;} /* ---------- form ---------- */ .atr-formwrap{ background:var(--atr-dark); border-radius:24px; padding:64px 56px 60px; margin-bottom:64px; } .atr-formwrap__head{max-width:34em;margin-bottom:38px;} .atr-form__row{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-bottom:20px;} .atr-field{display:flex;flex-direction:column;gap:9px;margin-bottom:0;} .atr-form > .atr-field{margin-bottom:26px;} .atr-label{ font-size:12px; font-weight:700; letter-spacing:.11em; text-transform:uppercase; color:rgba(255,255,255,.72); } .atr-req,.atr-opt{ font-weight:400; letter-spacing:.04em; text-transform:none; font-size:11px; color:rgba(255,255,255,.42); margin-left:5px; } .atr-input{ font-family:var(--atr-font); font-size:15px; color:#fff; background:rgba(255,255,255,.05); border:0.8px solid rgba(255,255,255,.26); border-radius:8px; padding:13px 14px; width:100%; transition:border-color .18s ease, background .18s ease; -webkit-appearance:none; appearance:none; } .atr-input::placeholder{color:rgba(255,255,255,.34);} .atr-input:focus{ outline:none; border-color:#F49EA1; background:rgba(255,255,255,.09); } .atr-textarea{resize:vertical;min-height:150px;line-height:1.55;} .atr-form__foot{display:flex;align-items:center;gap:20px;flex-wrap:wrap;} .atr-btn{ font-family:var(--atr-font); font-size:15px; font-weight:700; letter-spacing:-.01em; color:var(--atr-dark); background:#FFFEFD; border:none; border-radius:18px; min-height:47px; padding:0 30px; cursor:pointer; transition:opacity .18s ease, transform .18s ease; } .atr-btn:hover{opacity:.88;transform:translateY(-1px);} .atr-btn:active{transform:translateY(0);} .atr-form__note{font-size:14px;color:rgba(255,255,255,.5);} /* ---------- closer ---------- */ .atr-closer{text-align:center;padding-top:8px;} .atr-closer__text{ font-size:clamp(22px,3vw,30px); font-weight:500; letter-spacing:-.028em; color:var(--atr-ink-strong); margin-bottom:10px; } .atr-closer__sub{font-size:16px;color:#6F6F6F;margin-bottom:16px;} .atr-closer__sign{font-size:15px;color:#8A8A8A;} /* ---------- responsive ---------- */ @media screen and (max-width:989px){ .atr-facts{grid-template-columns:1fr;} .atr-steps{grid-template-columns:1fr;gap:22px;} .atr-cards{grid-template-columns:1fr;} .atr-hero{padding:60px 36px 64px;} .atr-formwrap{padding:52px 36px 48px;} } @media screen and (max-width:749px){ .atr-contact{padding:0 16px 56px;} .atr-hero{padding:48px 26px 52px;border-radius:18px;} .atr-hero__title br{display:none;} .atr-block,.atr-facts{margin-bottom:60px;} .atr-formwrap{padding:44px 24px 40px;border-radius:18px;} .atr-form__row{grid-template-columns:1fr;gap:0;margin-bottom:0;} .atr-form__row .atr-field{margin-bottom:22px;} .atr-btn{width:100%;} .atr-form__foot{gap:14px;} .atr-form__note{text-align:center;width:100%;} }